“The quality standards tend spontaneously down, as if they were attracted by a force of gravity. That which can keep high is only the pressure of the continuous quality improvement”
Hugh Koch (Author of “Towards Total Quality in Health Care”)
Centro Ceramico is a research centre that operates according to a quality system. All its activities are aimed to the achievement of a main goal, that is the quality of the services provided, whether tests on raw materials and products, or on-order researches. Working according to quality, means to shoot for the customer satisfaction, preventing the needs and responding to the requirements in a fast and effective way.